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USCIS Denver Field Office changes InfoPass Appointment Policy

USCIS Denver Field Office changes InfoPass Appointment Policy

In the past, Applicants for immigration benefits, their representatives, and other stakeholders were able to go online to schedule an appointment with U.S. Citizenship and Immigration Service (USCIS) at their local field office.

These appointments, called InfoPass appointments, are an important tool to help people navigate the immigration system and allowed peopled to ask questions about a pending case, check the status of a case, and/or receive important documents related to an individual’s legal status

Unfortunately, the ability to self-schedule an InfoPass appointment online is no longer an available option. Instead, Applicants with questions or experiencing issues regarding their case must first call the USCIS Contact Center at 1-800-375-5283.

The USCIS Contact Center Representative will then determine if an in-person appointment at the local field office is appropriate, and if so, schedule the InfoPass appointment.

On July 24, 2019, USCIS implemented this program, called Information Services Modernization or “InfoMod.”

How to request an InfoPass appointment:
Applicants or stakeholders who would like to speak with a USCIS officer in-person will first need to navigate through a multi-tiered system to schedule the appointment.

Step 1 – Call the USCIS Contact Center at 1-800-375-5283 – stakeholders will first be directed through an automated program to see if your question can be answered through automated responses.

Step 2 – Speak to Tier 1 Representative – this Representative will attempt to determine if an in-person appointment at the local field office is appropriate. If deemed appropriate your call will be escalated to a Tier 2 Officer.

Step 3 – If escalated to a Tier 2 Officer, stakeholders will be directed to give a callback phone number. A Tier 2 Officer will then call the stakeholder back typically within 24-72 hours. During the callback, the Officer will then schedule the stakeholder for an InfoPass appointment.

*Please note that call backs can occur anytime – including outside normal business hours and on weekends! If you miss this callback then the stakeholder will need to start over at Step 1.

Emergency or Walk-In Appointments No Longer Available

In addition, previously available “walk-in” appointments for Applicants experiencing an emergency situation are also being turned away, and instructed to call the I-800 number in order to schedule the appointment with the local field office. Therefore, Applicants are strongly encouraged to call the I-800 or contact their attorney as soon as any issue or problem arises.

Other ways to track your case at USCIS:

- USCIS Contact Center: 1-800-375-5283
Create an account at:

- USCIS Online Resources:

- Multilingual Resource Center:

If you or a family member is having trouble contacting USCIS, experiencing significant delays in your case processing, or believe there is an issue with their pending case please contact Kolko & Casey, P.C., for more information.


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Kolko & Casey, P.C. is a full service immigration and naturalization law firm providing professional legal services to individuals and businesses throughout Colorado, the Rocky Mountain West, the United States, and the World. Our professional staff speaks English, Spanish, Korean, and Portuguese and we can arrange for translators in any other language.